·         We get a request to modify the room tariff because of special discount, booking made on wrong tariff etc.

·         We must check the booking status if the booking is not checked out then we must request corporatereservations@treebohotels.com to modify the rate as per contract rate of requested rate.

·         The guest has already checked out and then we get a request to change the tariff.

·         We must request billing team (billing@treebohotels.com) to modify the rate as per the request.

·         Billing team will reissue the invoice for the modified tariff.

·         Modified amount will reflect in the following settlement.

·         If we get a request to modify the rate after settlement, then the modification we reflect in the next settlement under adjustment from past settlement.

·         Please refer the below SS for reference.